Nationwide Sales & Service - 01536 802333
How can I place an order?
You can buy online, by phoning our national Sales & Service team on 01536 802333 or in-store at our Beaconsfield showroom - 01494 675438.
How can I pay for my order?
We accept various payment methods by card including AMEX. Fast payments from GooglePay, ApplePay and AmazonPay as well as PayPal with some level of credit from Klarna. We do not currently offer finance options.
Where is my confirmation email?
Please be sure to check your junk folder for your confirmation email and any other correspondence from us at Training Station. For information on your order simply drop our customer service team a message on Livechat or fill out our contact form which you can access here.
Where is my order?
We will send you an email to confirm your order has been received with a link to your account where you can check the status of the order. You can place an order either using a guest account or your account login. You can access your account any time via the ‘Log In’ button on the top right of the website.
Once your order has been dispatched, we will send you an email with a link to track your order. If you have any further questions, please fill out our contact form which you can access here contact form or call our national sales team on 01536 80233 or if your local to our showroom 01494 675438.
My order is missing items?
We are sorry to hear your order was missing items. Please contact our customer service team via our Livechat or our contact form which you can access here. Please include your full name and order number.
Our team will be in touch within 24 hours to resolve this issue for you and arrange a replacement.
I have received damaged items?
We are sorry to hear any items in your order have arrived damaged. Please contact our customer service team via Livechat or our contact form which you can access here. Please include your full name and order number. Our team will be in touch within 24 hours to resolve this issue for you and arrange a replacement.
How do I request an invoice?
To request an invoice for your order simply send our customer service team a message via Livechat or our contact form which you can access here. Please include your full name and order number.
How do I cancel my order?
You reserve the right to cancel your order and receive a full refund prior at any time before the dispatch of goods. Custom orders may incur cancellation and restocking charges. We will always discuss these costs with you and aim to avoid such costs. Informing us of your intention to cancel as early as possible may reduce the additional re-stocking charge.
All order cancellations must be notified to us. Should you wish to cancel your order, please contact our customer service team via our contact form which you can access here. Please include your full name and order number.
How do I return my order?
Training Station offer a standard 28-day online return option. For more information, please see our dedicated Returns Policy Page.
What is your refund & exchange policy?
We are happy to accept a returned item within 28 days from the date of you receiving the item for a refund or exchange subject to certain conditions. For refunds and exchanges,
please see our dedicated Returns Policy Page.
What are your warranty terms?
Please see our ‘Warranties’ section in our Terms & Conditions.
What are your terms & conditions on returns?
Please see our ‘Delivery of Your Goods’ section in our Terms & Conditions.
How can I contact the offline team?
Our dedicated team of customer service experts are always happy to hear from you. Simply click here contact form to fill in your details on our contact form. We always respond within 24 hours.
Can you price match?
We always do our best to match all competitors prices on a like for like product. Please contact our customer service team via Livechat or our contact form and we will do everything we can and as speedily to ensure we give you the confidence to order from us.
Once received, we will contact you and price match where possible.
Are discount codes available?
Discount codes are available for use and may be limited to certain brands. For more information, please see our ‘Discount Codes’ section in our Terms & Conditions.
