Customers reserve the right to return goods purchased from www.trainingstation.co.uk within 28 days of receipt of delivery. We are unable to accept any returns after the 28-day period and these items may be returned to you.In addition, customers have the right to withdraw from the purchase of an order within a seven working days 'cooling off period' after the delivery of the item.
In order to arrange a refund, customers require a Returns Reference and authorisation from a member of the Training Station customer service team. Should you wish to return your goods, please contact our Customer Service Department via our contact form including your order number and reason for return. We will review your request and where appropriate, provide instructions on how to proceed with the product return. Returns will only be accepted with a valid Returns Reference and prior approval from www.trainingstation.co.uk
Please note the cost of packaging, postage, and insurance to return goods will be deducted from any refund and customers will be subject to a 15% re-stocking charge. We recommend using a registered, trackable service when returning any items.
Goods must be received by us in their original packing and in perfect, re-saleable condition. trainingstation.co.uk reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Please note we are not obliged to issue a refund or credit and reserve the right not to accept the goods at our warehouse for items returned which do not comply with these conditions. Under these circumstances, any costs to redeliver the goods will be payable in advance by the customer. Please also note if the goods have been removed from their original packaging or assembled, your right to return may be renounced.
Please note any customer who refuses to accept delivery of their order for any reason other than the product being damaged in transit, will be subject to a 15% restocking fee. In addition, the customer will be liable for any delivery costs incurred by trainingstation.co.uk.
Ex showroom machines are not eligible for full refunds. The displayable nature of these products mean they are subject to normal wear and tear and will be delivered out of box. Should you wish to return an ex-showroom model, the customer will be liable for return shipping costs and an additional 15% restocking fee.
Our Standard 28-day online return option applies to goods purchased for domestic use only. This excludes equipment purchased for use by a business and/ or any custom order items. Custom orders involve those items which are usually stocked by trainingstationequipment.co.uk and have been ordered or manufactured specifically for a customer. Please note our standard 28-day online return option does not apply to software, videos, DVDs or books where the security tags or outer seals have been broken.
Any promotional gift items received when purchasing the goods that are to be returned must also be returned or paid for in full. Any gifts that are received without your prior knowledge may be kept with our compliments.
Under the Consumer Rights Act 2015, all products must meet the following standards.
For goods which do not satisfy any of the three criteria outlined above, customers possess an early right to reject goods and receive a full refund. Please note this right is limited to 30 days from the date you bought the product/s. After the 30-day period, customers are no longer legally entitled to a full refund if the item develops a fault however you still have the right to a repair or replacement under our warranties condition.
Please note warranties only apply to goods within mainland UK unless stated otherwise.
All new equipment sold by trainingstation.co.uk is covered by a minimum of 6 months parts and labour cover. Warranties on equipment sold on the website varies from manufacturer to manufacturer and can include a full onsite repair facility or a ‘back to base’ warranty.
Customers should refer to the product-specific user manual or speak to a member of the sales team for details of individual product warranties. Please be aware that home-use products are not suitable for use in commercial locations. Use of home-use products outside of the home may invalidate your warranty.
In the cases of minor faults, manufacturers may send a replacement part by mail for the customer to fit – if an item develops a fault, please contact us stating the equipment you ordered including the brand, model number, serial number with a brief description of the fault. trainingstation.co.uk will then either arrange to send a replacement part for the customer to fit themselves or send an engineer to the site. In some instances, depending on the manufacturer, we may ask that the goods be returned to the warehouse. Customers must ensure the goods are well packaged prior to collection. Under these circumstances, we will then organise either a repair of the equipment or a replacement of an equivalent or higher-grade model. We will deliver the goods back to the customer at our expense. Please note no goods will be accepted back to the warehouse without prior authorisation from trainingstation.co.uk.
Customers reserve the right to cancel their order and receive a full refund prior at any time before the dispatch of goods. Custom orders may incur cancellation and restocking charges. We will always discuss these costs with you and aim to avoid such costs. Informing us of your intention to cancel as early as possible may reduce the additional re-stocking charge.
All order cancellations must be notified to us. Should you wish to cancel your order, please e-mail our Customer Service Department via our contact form.