Training Station is a retailer of home and commercial fitness equipment based in the UK wholly owned by OneLifestyle Ltd.
Trainingstation.co.uk collects customer data and is compliant with the General Data Protection Act (GDPA), ensuring the safeguarding of our customer data. Your details will be kept safe and secure, only used by us or those who work for us, and under no circumstances will be shared with anyone else.
Upon signing up for a Training Station Account, we ask for your personal information. We may share this information with third parties in order to improve the quality of our services for the following intents and purposes:
A cookie is a small file of information which asks permission to be stored on your computer’s hard drive. Once you have granted permission, the cookie helps to both analyse web traffic and identify when you visit a particular website. Cookies allow web application to respond to you as an individual, tailoring its operations by gathering information about your preferences.
Traffic log cookies help us to identify which pages are being used. We are then able to analyse data regarding web page traffic to accordingly improve our website, tailored to our customers’ needs. This information is only used for statistical analysis purposes, after which the data is removed from the system.
By enabling us to monitor which pages customers find useful and those which they do not, cookies help us to provide a better website. Other than the data you share with us, cookies do not grant us access to your computer or any other information about you. Most web browsers automatically accept cookies however you can choose to either accept or decline cookies. If you would prefer to decline cookies, your browser settings can usually be modified to refuse all cookies or to indicate when a cookie is being sent. However, if your cookies are disabled some Training Station features and services may not function properly and therefore doing so may prevent you from taking full advantage of the website.
As marketing visitors browse the web, we also use third party cookies.
We aim to provide the best possible service to our customers however if we do not receive full details from our customers, their customer experience may be affected in the following ways:
Due to the nature of our business, we provide home and commercial customers with fitness equipment which has, on average, a 5-year warranty; this and based on analysis into the customer life cycle when purchasing our fitness equipment, we retain customer information for 5 years.
We are legally obliged to retain customer records for 6 years due to HMRC rules and regulations.
Under the GDPR, you as an individual have the right to find out what personal information we store about you.
Training Station is GDPR compliant, ensuring the safeguarding of our customer data. Your details will be kept safe and secure, only used by us or those who work for us, and under no circumstances will be shared with anyone else.
The ICO is the UK’s independent authority established to uphold information rights in the public interest. Should you not be satisfied with our assistance, you are free to contact the ICO.
We will only retain access to your personal information for as long as necessary to fulfil the purposes for which the information was collected, or as required by law.
In ensuring we remain as open as possible in relation to granting individuals access to their personal information, Training Station will make a ‘subject access request.’ Following your approval of this request, if we store any information about you, we will:
Should you request your personal information to be deleted, then please note this will take Training Station 48 hours to do so.
To make a request to Training Station to access any of your personal information we may hold, please do so in writing, addressing, and sending the request via email or by post to:
9 Gregories Road
Should you agree, we try and deal with your subject access request informally. Having received your request and once your ID is confirmed, we will email your data to you in a common electronic format such as csv or xls.
If we hold information about you and you wish to unsubscribe from our mailing list or identify any mistakes regarding your personal information, please email or write to us to the address stated above.
Unless stated otherwise, Training Station is the data controller for the information provided to us during the job application process. Should you have any queries regarding the process or how we handle your information, please contact us by email.
To protect against unauthorised access to the data we hold, Training Station takes appropriate security measures including:
When collecting and using personal information, Training Station endeavours to meet the highest standards. In order to maintain these standards, we accordingly take any complaints received very seriously and readily welcome any suggestions to improve our procedures.
This privacy notice has been collated following extensive research and analysis across the business. We are more than happy to provide any additional information or explanation for anything contained within this notice.
Should you wish to make a complaint regarding the process by which we gather and store your personal information, please contact us by email.